Who is Your Customer? I’m hired to help clients with improving their customer service experience. I want to know if this organization has instilled extraordinary customer service focused philosophies and cultures within all levels of their teams. I want to make sure that the organization treats their employees just as good as their customers. It [...]
I liked this definition I found on Wikipedia: Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.